1. Introduction
Elysium Global ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website elysiumglobal.io or use our services, including our CRM platform and SEO audit tools.
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, business name, and website URL when you submit forms, request an audit, or create an account.
- Account Information: Login credentials, organisation details, staff records, and preferences when you use our CRM platform.
- Payment Information: Billing details processed securely through Stripe. We do not store full credit card numbers on our servers.
- Technical Data: IP address, browser type, device information, pages visited, and time spent on our site. Collected via standard server logs and analytics.
- Audit Data: Website URLs submitted for SEO audits, including publicly available page content, metadata, and performance metrics.
- Communication Data: Records of correspondence when you contact us via email, phone, or our website.
3. How We Collect Information
We collect information:
- Directly from you when you fill out forms, register an account, or communicate with us.
- Automatically through cookies, server logs, and analytics tools (see Section 7).
- From publicly available sources for SEO audit purposes (e.g., website metadata, search rankings).
- Through third-party services integrated into our platform (e.g., Stripe for payments).
4. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our services, including SEO audits and CRM functionality.
- Process payments and manage subscriptions.
- Send service-related communications (account updates, audit reports, invoices).
- Respond to inquiries and provide customer support.
- Analyse usage patterns to improve our platform and user experience.
- Comply with legal obligations and enforce our Terms of Use.
- Send marketing communications (with your consent, where required by law).
5. Data Storage and Security
Your data is stored on secure servers provided by our infrastructure partners (Supabase, Cloudflare). We implement industry-standard security measures including:
- Encryption of data in transit (TLS 1.3) and at rest.
- Role-based access controls and authentication.
- Regular security assessments and monitoring.
- Secure API endpoints with token-based authentication.
While we take reasonable steps to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your account is terminated, we will delete or anonymise your data within a reasonable timeframe, subject to any legal retention requirements.
7. Cookies and Tracking
We use cookies and similar tracking technologies to:
- Maintain session state and authentication.
- Analyse site usage and performance (via Google Analytics).
- Deliver and measure advertising effectiveness (via Meta Pixel).
- Remember your preferences.
You can control cookies through your browser settings. Disabling cookies may affect the functionality of our services.
8. Third-Party Services
We use the following third-party services that may process your data:
- Supabase: Database hosting and API services.
- Cloudflare: Content delivery, DNS, and security.
- Stripe: Payment processing.
- Google Analytics: Website analytics.
- Meta (Facebook): Advertising and conversion tracking.
- Cloudflare Turnstile: Bot protection on forms.
Each of these services has its own privacy policy. We encourage you to review them.
9. Disclosure of Information
We do not sell, trade, or rent your personal information to third parties. We may disclose information:
- To service providers who assist in operating our platform (under confidentiality obligations).
- If required by law, court order, or governmental regulation.
- To protect our rights, property, or safety, or that of our users or the public.
- In connection with a business transfer, merger, or acquisition.
10. International Data Transfers
Our service providers may store and process data in locations outside Australia, including the United States and Singapore. We take reasonable steps to ensure that any overseas recipients handle your data in accordance with Australian privacy law.
11. Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information (subject to legal obligations).
- Opt out of marketing communications at any time.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy rights.
To exercise any of these rights, contact us using the details in Section 12.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:
Elysium Global
Email: [email protected]
Phone: 0401 047 855
Address: 38/71 Eagle Street, Brisbane QLD 4000
13. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via our website or email. Continued use of our services after changes take effect constitutes acceptance of the updated policy.